RETURNS

Every consumer has the right to terminate the agreement within 5 days of receive an order. In such a case, the contract has not been concluded, and the parties pay each other with mutual benefits (ie the consumer returns the goods purchased and the seller returns the price paid by the consumer).

The exercise of this right is possible if the buyer meets the following conditions:

• the product has not been used, copied or in any way damaged,

• the returned product is accompanied by a receipt, if necessary, warranty, and return the completed form, which can be obtained on request by writing to the address contact@zerowasteshop.eu

In the event that the buyer will return the seller a product that does not meet these requirements, the seller sends it at the expense of the Buyer.

We guarantee a refund of the product purchase price + shipping charges. Money will be refunded within 10 working days by bank transfer to an account.

COMPLAINTS

At the time of receiving of goods from the postman / courier we ask you to carefully check the status of the package delivery. In case of damage of the packaging or sealing tape, please write down a complaint report with the courier and immediately contact us. Any complaints in this regard will be considered only after delivery signed by you and the courier complaint protocol.

All the products in our offer are brand new, but if, after receiving the goods you will find a manualdefect, please contact us by phone or email, and then send it to the address ECO INNOVATIONS , Mielno 18c, 68-132 transportation, +48668241454, contact@zerowasteshop.eu .

To claim has been processed, you should join the returned product (if  received warranty), receipt  and return the completed form.